Frequently Asked Questions

Canva Templates FAQs

These are pre-designed, customisable templates for social media content created to enhance your online presence with professional and engaging visuals.

Absolutely! The templates are designed in Canva for easy customisation to match your brand’s style and message. This includes updating colours, fonts, images and other elements used within the templates. We provide some basic instructions on how to do this in your PDF guidebook emailed upon the completion of your purchase.

Yes, they are versatile and can be adapted for use across various social media platforms.

We offer an “hour-of-power” session where we can assist you with learning the ropes and guiding you through how to update your templates and set up your Canva account for ultimate success. To learn more and book a session click here.

The initial purchase includes all 48 designs. Future updates or new designs may be available separately.

By providing professional, cohesive visuals, these templates can significantly enhance your brand’s engagement and presence on social media.

SEMI-CUSTOM SITES FAQs

 It’s a website built from pre-designed templates that we customise to align with your brand and business needs.

To get started we will need your brand files, guidelines (if you have them), images, website copy and domain registrar details (we recommend Name Cheap if you need to register your domain). Should you desire additional support, we offer services like copywriting, image sourcing and branding creation for an extra fee. Your journey begins with your unique touch and we’re here to bring it to life.

Yes, there’s an initial flat fee (as per purchase price) to kickstart your website journey followed by a minimum monthly fee of $30 that covers hosting. Please note the monthly fee will be outlinned in each design as more technical sites (such as Ecommerce) can occur a higher surcharge. The monthly automated charge ensures your website thrives on a Virtual Private Server, leveraging premium plugins for optimal SEO, security, speed, and design. 

With only 5 easy steps, our process is streamlined for efficiency and quality:

  1. Selecting your template: Choose a template that aligns best with your business needs.
  2. Share your content: Provide all necessary information, including copy, images, and email addresses.
  3. Customisation by experts: Our team expertly tailors the website using the information you provide.
  4. Direct Communication and guidance: Connect with our local, in-house team for any adjustments and technical support.
  5. Final review for perfection: Before going live, we conduct a thorough review to ensure your website truly represents your business vision.

With over 40 years of combined design and marketing experience, our local team tailors each template to give your site a unique look and feel.

Launching a semi-custom website typically takes a minimum of one week. Once you submit your order details, you can book your “Go Live” meeting, which we schedule to allow one week from form submission. This timeline ensures everything is set up perfectly to meet your needs.

Rest assured, your site is not just a digital presence, it’s a search-friendly powerhouse. With our commitment to SEO best practices, we include site indexing and search console submission as standard. While we can’t guarantee specific placements, we will take care of the basic technical components to ensure search engines can find your site. 

Absolutely! Our semi-custom websites are designed for easy updates, giving you the flexibility to manage your content. We also include a Website Owners Manual, a comprehensive manual for your website to refer back to when you want to make changes.

You’ll collaborate with our local, in-house team, ensuring personalised and understanding service.

You’ll have a 7-day period to report any errors or request changes within the scope of work at no extra cost. After the 7 days; our dedicated support team is always ready to assist you with any queries or updates.

Yes, we provide ongoing support for any concerns or changes you might have. Please note that services requested after the initial 7-day warranty period may be subject to additional fees. Rest assured, our team is committed to offering continued assistance for your website’s needs.